FREQUENTLY ASKED QUESTIONS

Q: Which payment methods do you accept?

PayPal is currently the only payment method available. You can pay either through your PayPal account (or a friend's) or as a guest if you don't have an account.

Q: Do you ship to worldwide?

I ship to the United Kingdom and most European countries, Australia, Canada, New Zealand and the United States of America. 

Q: When can I expect to receive my order?

Orders are usually dispatched within 2 working days of receiving a cleared payment. If you live in the UK, most items should arrive within 3 working days. All UK orders will be sent by Royal Mail 1st class and proofs of posting are always obtained. Orders to the EU ordinarily take between 4-8 working days once dispatched. Shipping to Australia, Canada, New Zealand and the USA can take between 2-4 weeks. All over-seas orders will be dispatched using Royal Mail International (formerly Airmail). These times are an approximation and cannot be guaranteed, especially at busy times of the year! Please be aware of this when ordering.

Q: Can I return an item if I change my mind?

Yes. Online sales are covered by Distance Selling Regulations (DSR's) this means you have the right to return any item within seven (7) days. All returns should remain in an unworn/unused condition and you should always include your name, PayPal Transaction ID and a short note. Return postage costs are your responsibility and unfortunately, cannot be refunded. It is recommended when returning items, you use a tracked postage method. Please email: red_queen_boutique@yahoo.co.uk before returning your item.

Q: My order arrived broken/damaged, can I get an exchange/refund?

All items are packaged with due care and attention. Bulky and more expensive items will be mailed in a box where possible to protect during shipping. Smaller/lighter pieces will arrive in an organza bag, these items will also be bubble wrapped and sent in padded envelopes for added protection. Occasionally items do get damaged in transit! Please email: red_queen_boutique@yahoo.co.uk to arrange a refund or exchange where possible. Broken items do have to be mailed back before a refund/exchange can be issued. 

Q: I saw a piece I wanted to purchase, but it's gone! Can you make me one the same?

I occasionally make small runs of things (materials allowing) and often produce similar designs in a range of colours/tones. If the piece contained vintage/up-cycled components, then probably not! I do take custom orders for a small non-refundable deposit, I can create similar items where possible, but I usually alter designs/colours slightly to keep things original. I cannot guarantee 2 pieces will ever be the same, quite often some materials can prove difficult to source. I would suggest buying at the first opportunity to avoid disappointment. 

Q: Are your pieces suitable for allergy sufferers?

I purchase lead-free and nickel compliant chains and findings. If the piece is solely made up from new components, it should be suitable for people with skin allergies to wear. Some pieces combine new and vintage elements where the origin of the metal is unknown. It's probably advisable to avoid vintage jewellery if you've had allergic reactions in the past. I try to give as much honest information as possible when listing product details. 

Q: Is the resin jewellery you make water-proof?

Resin is a type of high gloss varnish which is incredibly durable, but yes, it does have limitations! It is NOT recommended that you submerge your resin jewellery in water. Please remove before bathing/swimming. A heavy down-pour should not impair the piece however.

Q: Can high temperatures damage resin jewellery?

Extremes of temperature can permanently damage the transparency & texture of resin. It is NOT recommended that you wear your new piece whilst using a sun bed. Resin should NOT be exposed to high temperatures; it is advised that you remove before using a hair dryer on a very hot setting. Resin can become slightly softer when hot, once cooled, it should return to its previous state.

Q: I like your resin ear plugs, but I don't like wearing steel plugs all the time. Can you make them in acrylics/silicone?

Absolutely not. Resin should only be used in steel tunnels for health and safety reasons. Plastic and resin do not react well together. I wouldn't like to compromise a person's health for fashion purposes. If you find steel plugs/tunnels uncomfortable, try placing them inside a silicone flesh tunnel before inserting into your ear. You can completely change the look of your plug by doing this and they're available in a wide range of colours, offering extra customisation! 






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